SMS & Messaging Policy

Last updated: April 27, 2026

This SMS & Messaging Policy describes how Deep Blue AI Agency LLC ("we," "us," or "our") uses text messaging (SMS/MMS) to communicate with you, and explains your rights regarding these communications. This policy is part of our commitment to compliance with the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) guidelines, and applicable federal and state regulations.

1. What Messages We Send

When you opt in to receive text messages from Deep Blue AI Agency LLC or our clients' automated systems, you may receive messages including:

• Appointment confirmations and reminders — notifications about scheduled appointments or consultations.
• Service updates — updates related to services you have requested or inquired about.
• Follow-up communications — follow-ups after phone calls, consultations, or service inquiries.
• Marketing and promotional messages — special offers, updates, and promotions (only with your explicit marketing consent).

2. How You Opt In (Consent)

You may opt in to receive SMS messages from us through one of the following methods:

• Verbal consent during a phone call: When you speak with our AI voice agent or a representative and provide your phone number along with verbal agreement to receive text messages.
• Written consent via a form: When you fill out a contact form on our website or a client's website and check a consent box agreeing to receive SMS communications.
• Texting a keyword: When you send a keyword (e.g., "START" or "YES") to our business phone number.

Consent is not required as a condition of purchasing any goods or services.

3. Message Frequency

Message frequency varies depending on your interactions with us. Typically:

• Appointment reminders: 1-2 messages per appointment.
• Service follow-ups: 1-3 messages per inquiry.
• Marketing messages: No more than 4 messages per month.

4. Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to any messages you send or receive. Deep Blue AI Agency LLC is not responsible for any charges imposed by your carrier.

5. How to Opt Out

You can opt out of receiving text messages at any time by using any of the following methods:

• Reply STOP: Text STOP to any message you receive from us. You will receive a one-time confirmation message and no further messages will be sent.
• Contact us directly: Email deepblueaiagency@gmail.com or call (407) 759-5239 and request to be removed from our messaging list.

After opting out, you may still receive a single confirmation message acknowledging your request. If you wish to re-subscribe, text START to our number or contact us.

6. How to Get Help

If you need assistance or have questions about our SMS messaging:

• Reply HELP: Text HELP to any message from us for instructions.
• Email: deepblueaiagency@gmail.com
• Phone: (407) 759-5239

7. Data Privacy & Sharing

We take your privacy seriously:

• We do not sell, rent, or share your phone number with third parties for their marketing purposes.
• We do not share your SMS opt-in consent data with any third parties for their own marketing use.
• Your phone number and messaging data are used solely for the purposes described in this policy.
• We may use third-party service providers (e.g., Twilio) to deliver messages on our behalf. These providers are contractually obligated to protect your information and use it only for the purpose of delivering our messages.

For full details on how we handle your data, see our Privacy Policy.

8. Supported Carriers

Our SMS service is designed to work with all major U.S. mobile carriers, including but not limited to: AT&T, T-Mobile, Verizon, Sprint, and their MVNOs. However, we cannot guarantee delivery to all carriers or devices.

9. Compliance

Deep Blue AI Agency LLC is committed to full compliance with:

• TCPA — Telephone Consumer Protection Act
• CTIA — Cellular Telecommunications Industry Association messaging guidelines
• CAN-SPAM Act — for any email communications
• FCC regulations — governing automated communications
• 10DLC registration — our business is registered for Application-to-Person (A2P) messaging through the Campaign Registry (TCR)

10. Changes to This Policy

We may update this SMS & Messaging Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our messaging services after changes are posted constitutes acceptance of the revised policy.

11. Contact Information

For any questions or concerns about this SMS & Messaging Policy:

• Deep Blue AI Agency LLC
• 1762 Fawn Creek Cv, Orlando, FL 32824
• Email: deepblueaiagency@gmail.com
• Phone: (407) 759-5239

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